This Privacy Policy explains what personal data we process when you use the Numy iOS app (the “App”) and getnumy.com (together, the “Service”), why we process it and the choices you have. The Service is operated by Online SIM LTD (“Numy”, “we”, “us”).
Data we collect
Account data. When you first open the App we create an account identifier for you. If you choose Sign in with Apple, we receive the name and email address you share with us (which may be an Apple private relay address). We also store a device identifier that keeps your account linked to your device, and the time you last signed in.
Phone number service data. The phone numbers assigned to you; records of calls made and received with your Numy number (numbers, time, duration and status); text messages you send and receive with your Numy number (sender, recipient, content and time); and the numbers you choose to block.
SMS verification data. The platform and country you choose, the temporary number provided to you, the verification code received and the status of the order.
Purchase data. Your subscription status, purchase history and transaction identifiers that we receive from Apple, and your balance and its usage history. Payments are processed by Apple; we never receive your card details.
Support data. Messages you send us through the in-app support chat or by email. To help us solve problems, support chats include your app version and device model.
Technical data. Push notification tokens; app version, device model and operating system version; results of connection checks and error reports; and in-app usage events, such as the steps of the purchase flow, that help us improve the Service.
Device permissions. The App asks for access only when a feature needs it:
- Microphone – to transmit your voice during calls. We do not record your calls.
- Contacts – to let you pick a contact to call or text. Your address book stays on your device; we do not upload it.
- Notifications – to tell you about incoming messages, missed calls and verification codes.
The App does not collect your device’s precise location, and it does not use advertising identifiers or third-party advertising or tracking tools.
How we use your data
- To provide the Service: assign phone numbers, connect calls, deliver text messages and provide SMS verification.
- To process purchases, keep your subscription and balance up to date and show your history.
- To send notifications you have allowed, such as incoming messages and verification codes.
- To answer your support requests.
- To keep the Service secure and to prevent fraud, spam and other abuse.
- To measure reliability, fix errors and improve the Service.
- To comply with legal obligations and respond to lawful requests from authorities.
Legal bases
Depending on the situation, we process personal data because it is necessary to provide the Service you requested (performance of a contract), because of our legitimate interests in securing and improving the Service, to comply with legal obligations, or with your consent (for example, the microphone, contacts and notification permissions, which you can withdraw at any time in your iPhone settings). Where the Turkish Personal Data Protection Law No. 6698 (KVKK) or the EU/UK GDPR applies, we rely on the corresponding legal bases under those laws.
How we share data
We do not sell your personal data. We share it only as needed to run the Service:
- Apple – Sign in with Apple and App Store payments.
- Google Firebase – authentication, database and push notifications.
- Twilio and telecommunication carriers – phone numbers, calls and text messages. Carriers necessarily process call and message data to deliver them.
- RevenueCat – management of in-app purchases and subscriptions.
- Cloud hosting providers – the servers that run our systems.
- SMS verification number providers – to provide temporary numbers and receive verification codes.
These providers act on our behalf and may only use the data to provide their services to us. We may also disclose data when required by law, to protect the rights and safety of our users or others, or as part of a merger, acquisition or sale of assets.
International transfers
Our service providers may store and process data outside your country, including in the United States and the European Union. When we transfer personal data abroad, we do so in line with applicable law, for example KVKK Article 9 and appropriate safeguards such as standard contractual clauses.
How long we keep data
We keep personal data for as long as your account is active and as long as needed for the purposes above. When you delete your account, we delete or anonymize your data within a reasonable time, unless we must keep certain records longer to meet legal, tax or accounting obligations or to resolve disputes. Call and message records may also be retained by our telecommunication providers under their own legal obligations.
Your rights
Subject to applicable law, you have the right to learn whether we process your data and to access it, to have it corrected or deleted, to object to or restrict certain processing, to data portability, and to know the third parties to whom it is transferred. If you are in Türkiye, you can exercise the rights listed in Article 11 of KVKK.
You can delete your account at any time in the App under Settings → Delete Account. For any other request, contact us at [email protected]. We may need to verify your identity before responding. You also have the right to lodge a complaint with your data protection authority (in Türkiye, the Personal Data Protection Authority, KVKK).
Security
We use technical and organizational measures to protect your data, including encrypted connections and access controls. No method of transmission or storage is completely secure, but we work to protect your data and to respond quickly to any incident.
Children
The Service is not intended for children. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the new version on this page and change the “Last updated” date. If the changes are significant, we will let you know in the App.
Contact
If you have questions about this Privacy Policy or your personal data, contact Online SIM LTD at [email protected] or visit our contact page.